- Newly incorporated in Ghana in 2013, e-Transactions Ghana Limited is working to become Ghana’s premier Electronic Voucher Distribution (EVD) platform. Using a state-of-the-art platform, designed and tested by one of the most trusted names in the e-Voucher Distribution business in the world, e-Transactions is focusing initially on electronic airtime distribution, both electronic PIN (e-PIN) and Virtual Top Up (VTU).
- Scope of these Terms and Conditions
- These terms and conditions govern the opening, use and closure of your e-Transactions Wallet. Together with our privacy policy, they constitute the legal relationship between you and us. For the use of additional services, you may have to accept additional Terms and Conditions as advised when you are ordering or using such services. You are advised to keep a copy of these Terms of use for future reference if possible. You can always view the latest Terms of us on e-Transactions website – www.e-Transactions .org
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The Relationship Between Merchant & e-Transactions
- By registering for the Service, you appoint e-Transactions as your agent to process payments on your behalf in accordance with your instructions, subject to the terms and restrictions of this Agreement.
- e-Transactions will at all times hold your funds separate from its corporate funds, will not use your funds for its operating expenses or any other corporate purposes, and will not voluntarily make funds available to its creditors in the event of bankruptcy or for any other purpose.
- You acknowledge that (i) e-Transactions is not a bank and the Service is a payment processing service rather than a banking service, and (ii) e-Transactions is not acting as a trustee, fiduciary or escrow with respect to your funds, but is acting only as an agent and custodian.
- By receiving payments through the Service, you appoint e-Transactions as your agent to cause the funds to be deposited on your behalf in the Holding Account until you further instruct e-Transactions with respect to the transmission of your funds.
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Your e-Transactions Account
- Your e-Transactions account is an account which enables you to receive payment from any issuer integrated into the e-Transactions platform (for the purposes of this document, we define an issuer as any entity which can provide an electronic means of funds transfer and payment).
- Your e-Transactions account is denominated in the Ghanaian currency. This will remain so until, such time when any changes are made.
- By default any payment received are automatically cleared to a licensed bank account provided to e-Transactions during your account setup stage, within 48 hours.
- All funds related to transaction detailed on an e-Transactions account belongs to the person or legal entity which registered as the account holder. No person other than that Account holder has any rights in relation to the fund held in an e-Transactions account, except in cases of succession. You may not assign or transfer your e-Transactions account to third party or otherwise grant any third party a legal or equitable interest over it.
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Opening Your Account
- In order to use e-Transactions merchant and payment services you must first open an e-Transactions account by registering your details on our servers. As part of the signup process you will need to accept these Terms and Conditions and our Privacy Policy. If you order additional services, you may be asked to accept additional terms and conditions. You should print out and keep a copy of these terms and condition for future reference. You will receive a merchant key upon opening your account which you are mandated to keep secure.
- You must be 18 years or older to use our services and by opening e-Transactions account you declare that you are 18 years or older. This does not apply to products for which we set different age limit. We may require at any time that you provide evidence of your age.
- You may only open one e-Transactions merchant account unless we explicitly approve the opening of additional accounts.
- All information you provide during the signup process or any time thereafter must be accurate and truthful.
- You may only add payment instruments ( mobile money numbers) to your e-Transactions Account if you are the named holder of that payment instrument. We take any violation of this requirement very seriously and will treat any attempt to add a payment instrument of which you are not the named holder as a fraudulent act.
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Maintaining Your Account
- You must ensure that the information recorded on your e-Transactions Account is always accurate and up to date and we shall not be liable for any loss arising out of your failure to do so. We may ask you at any time to confirm the accuracy of your information or to provide documents or other evidence.
- We may contact you by e‐mail or by phone with information or notices regarding your e-Transactions Account. It is your responsibility to regularly check the proper functioning of your e‐mail account or other methods of communication that you have registered with your Account and to retrieve and read messages relating to your Account promptly. We shall not be liable for any loss arising out of your failure to do so.
- Payments received and transaction details are displayed in the transaction tell and your account balance in the “my profile” tool together with commission earned per any transaction. Each transaction is given a unique transaction ID and shown in the transaction history. You should quote the transaction ID when communicating with us about a particular transaction. You should check your transaction history regularly. You should report any irregularities or clarify any questions you have as soon as possible by contacting Customer Service or Technical Support.
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Closing Your Account
- You may close your e-Transactions account at any time by contacting customer service.
- Closing your Account does not extinguish the personal data we hold on you and we will continue to store such data, including transaction history, for a period of time.
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Receiving Funds
- If you receive funds into your e-Transactions Account, we will send you a notification e‐mail and display the payment as a Receive Money Transaction in your transactions history. You should regularly reconcile incoming payments with your own records.
- The receipt of payments is subject to fees and currency conversion, depending on the type of payment you receive.
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Initiating A Transactions
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You can request to initiate a Transaction and confirming each request by entering a transactions pin (four digit password set by you during the account activations process) before any transaction would be processed. To do this you must log into your account first by entering a six digit password (set by you also in the account setting process)
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You would need a six digit password any time you want to log onto your account and a four digit Pin to approve any transaction on the platform
e-Transactions submits the settlement request for the merchant’s sales to the Remittance institution and Account specified on the Merchant’s Account Details . The settlement of funds between the issuing bank (e-Transactions Bankers) and the Merchant Remittance institution occurs in the case for VISA processing.
Following the settlement, the Merchant Remittance institution credits the merchant's account. Information about when funds will be deposited depends on the Merchant Remittance institution.
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You would need a six digit password any time you want to log onto your account and a four digit Pin to approve any transaction on the platform
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You can request to initiate a Transaction and confirming each request by entering a transactions pin (four digit password set by you during the account activations process) before any transaction would be processed. To do this you must log into your account first by entering a six digit password (set by you also in the account setting process)
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Fees
Fees are charged at agreed percentage negotiated between e-Transactions and Merchant, and are deducted upon each transaction for which e-Transactions facilitates. Upon initiating settlement Merchant shall receive the total revenue (of all facilitated transactions) less the transaction fee.
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Commission
You only gain commission on your account as and when transactions are made from you e-Transactions wallet and you can monitor per each transaction from the “commission tool”
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Refunds
- For any failed transactions money would not be deducted and if you money in any case is deducted please you are advice to contact customer care who shall follow up and debit your account accordingly.
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Prohibited Transactions
- It is strictly forbidden to use your e-Transactions Account for any illegal purposes including but not limited to fraud and money laundering. e-Transactions will report any suspicious activity to the relevant law enforcement agency. You are prohibited from using your e-Transactions Account in an attempt to abuse, exploit or circumvent the usage restrictions imposed by a merchant on the services it provides.
- It is yours and not e-Transactions s’ responsibility to ensure that you only receive payments from persons or entities for the sale or supply of goods and services that you may provide or receive.
